Government Services Portal Reports Soaring Users
Tatar state services web portal provided more than 1.4 million services for the republic’s residents in August, 2012. The official report on record-breaking amount of unique visits (839 thousand sessions) some 5 million web pages surfed.
Generally, the e-government portal within eight months of 2012 had become twice as popular among the citizens compared to the previous year. According to the Deputy Tatar Minister of Informatisation Anisa Gainullina, the portal operated more than 5.5 million inquiries and accepted some 114 thousand applications and processed 416.5 million rubles (USD 12.6 million) in online payments.
The web site was significantly upgraded this year and provided the total of 131 government services. The most popular service is currently the payment of fines for traffic code violations. People also often apply for marriage registration and queue for kindergarten via the government portal. The recently launched People’s Control service generating e-petitions about public concerns had quickly become one of the most popular.
However, the system of intergovernmental electronic coordination in Tatarstan seems to remain the weak point of e-government thus provoking responses of disappointments because of numerous amount of documents still requested in hard copies by some officials. The matter attracts high attention the Russian President Vladimir Putin who discussed the problem with the Telcom Minister Nikolay Nikiforov on September, 4 2012. The latter spoke about the special web site that would gather petitions from population about illegal requirements of paper notes made by the civil servants.
Recently Rustam Minnikhanov,the President of Tatarstan, demanded fines for those officials who failed to use electronic system which had been created to enable the government bodies to exchange and forward the necessary data online.